Customer Service Week (#CSWeek) is an international event celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations. The 2022 Customer Service Week will run from the 3-7th of October 2022.
Customer Service Week has been celebrated in the United States since the late 1980s. In 1991 the U.S. Congress proclaimed it a nationally recognized event. Customer Service Week celebrations have since spread across the globe and in 2016 the Week was celebrated in all 50 U.S. states and 60 countries. The range of organizations participating is equally broad, including leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.
It provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.
It is an opportunity to show your customers your dedication to good customer service, thank your team for their role in improving customer service, and reflect on what needs to be improved.
The five core goals of the Week are:
- Celebrate front-line staff who are the flag bearers of the company.
- Thank customers for their loyalty.
- Remind your team of the need to be a customer-centric organization.
- Tell your customer service success stories.
- Renew your dedication to service excellence.
Lance Media Productions will join the world to celebrate CS Week in 2022 from Monday 3rd October, through to Friday 7th October. The themes of each day are as follows:
- Day 1: Listening to the voice of the customer.
- Day 2: Celebrating service with respect day.
- Day 3: Elevating Service through the adoption of new technologies.
- Day 4: Walking through the customer journey.
- Day 5: Celebrating our customer service heroes.
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